CNC Field Service Technician

Field Service Technician

$30.00-$35.00/hour

Must live within 50 miles of a major airport              

90-100% travel required HOME WEEKENDS!

A leading manufacturer of laser cutting and turning machinery is looking for a Field Service Technician to join their well-established team! The Field Service Technician will travel to customer sites for commissioning, integration, and to provide problem solving solutions.

The Field Service Technician will be responsible for

• Supporting the sales staff in servicing company equipment
• Installing new equipment at customer sites
• Providing solutions for service of equipment for customers at the customer site
• Carefully and accurately documenting all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintaining excellent customer service and customer satisfaction
• Demonstrating applicable company software capabilities to the customer
• Preparing timesheets, service reports and installation forms, timely and accurately
• Accurately tracking expenses and completing expense reports in a timely manner
• Maintaining a safe work environment and operating within OSHA/MIOSHA guidelines
• Communicating with other departments as necessary
• Ability to work overtime as required by workload and customer necessity
• Other duties as assigned by management

The Field Service Technician will be rewarded with:

• $30.00-$35.00 Hourly Pay
• Overtime available
• Comprehensive benefits available at a great rate!
  • Medical
  • Dental
  • Vision
• 401k with match
• Company paid long and short-term disability
• 10 paid holidays
• Paid time off (15 days to start!)

The Field Service Technician will excel with:

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting purposes
• Ability to effectively utilize electric/electronic test/measurement equipment
• Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
• Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues
• Ability to communicate technical issues as well as the steps taken to resolve those issues with the company corporate office
• Proven customer service skills with a primary focus on customer relationships
• Highly organized
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Resourceful; able to discern who to call for assistance based on the technical situation at hand
• Must have excellent time management skills
• Effective team player who can work with all levels of team members as well as with all different types and levels of customers
• Fluent in Italian preferred, but not necessary

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility