Direct Hire Customer Service

JOB DESCRIPTION:

DIRECT HIRE STARTS AT $17

8.30amto 5pm (Some flexibility required)

We are seeking an experienced optical Customer Service Representative to be the voice of Company

The ideal candidate will have experience working in a team environment, multi-tasking throughout the day and ensuring customer needs are met.

Call center experience required

Summary:

·        Assist customers via telephone by answering order status questions,

·        Resolving problems and/or issues relating to job orders,

·        Tracking jobs

·        Finding information for Rx’s in process, etc.

Primary Duties

·        Answer incoming inquiry calls from customers in a professional manner

·        Process Rx and stock orders accurately

·        Address customer concerns regarding billing and services rendered

·        Refer complaints of service failures to designated department managers for investigation

·        Give estimated order completion times to customer

·        Use tools supplied to communicate with internal and external customers (DVI Promise Report, Sales Force, email Rapid Response, DVI Job Notes, tracking deliveries)

·        Keeps abreast of products availability and pricing

·        Other miscellaneous duties as requested

• Call Center Experience Required
• Ability to resolve issues
• Ability to create reports
• Work independently or as a team player
• Must be professional
• Microsoft Office