Call Center Representative

• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, give your best to clarify information
• Research every issue and provide solutions to them
• Recognize opportunities to upsell our products and services
• Follow our company's communication “scripts”
• Keep records of all conversations in our call center database in a comprehensible way
• When assigned, attend educational seminars
• Build strong relationships with customers
• Follow our customer engagement strategy
• Meet qualitative and quantitative targets


• Previous experience in a customer support role
• Track your own work daily and compare to benchmarks
• Strong phone and verbal communication skills
• Excellent listener
• Adaptable to different personality types
• Familiarity with CRM technology
• Customer focus
• Ability to multi-task
• Set priorities
• Excellent time management skills
• High school diploma or equivalent