Apartment Maintenance Technician

• Maintain a professional image and attitude in keeping with the objectives of the Authority and
Residents’ welfare.
•   Report to the Site Manager and/or Maintenance Supervisor each morning to communicate
daily needs of the property and receive daily assignments.
• Report any observed problems in units or on the property to the Site Manager.
•   Wear uniform shirt and identification as provided/directed by the Site Manager and/or
• Management Agent. Jeans or khaki pants may be worn that are in good condition and free of
dirt, paint and holes. Work boots and/or tennis shoes may be worn; however, sandals are not
allowed.

Physical Requirements:

•   Physical aspects of the job may require heavy lifting, pushing, pulling, bending, kneeling,
stooping, climbing, balancing, and carrying.
Grounds and Curb Appeal:
•   Keep or ensure grounds, garbage container areas, hallways, garages and/or parking lots in a
neat and orderly manner, not allowing any trash or debris to accumulate. Patrol these areas
every morning and continually throughout the day. Depending on the property, you may be
required to vacuum and/or blow hallways, parking areas and/or breezeways as necessary. The
direct supervisor will determine the frequency of these duties. Some properties may require
these tasks daily.
• Assist management/leasing staff with curb appeal which may include detailing model units,
putting out balloons, banners, a-boards, etc.
Oversee and assist all work associated with the upkeep of the grounds.
Work Orders
Work orders are to be recorded in the work order system. Permission to enter must be
given by the resident. Work orders are to be properly completed within 24 hours unless
parts or outside repair by a contractor must be secured. If a work order is not
completed within 24 hours, the resident must be notified in writing as to the anticipated
completion date. Leave the resident a copy of the completed work order in the unit and
return one copy to the office for filing OR leave the resident copy of the incomplete work
order with the estimated date of completion and return one copy to the office.
Maintain and periodically analyze work orders for consistent patterns or long-term
maintenance concerns.
Always report questionable activity, unsanitary conditions, unauthorized occupants and/
or pets to the Site Manager.

Building & Common Area Maintenance:
• Regular maintenance of the building exteriors, building interiors and common areas directed by
the Maintenance Supervisor and include but are not limited to pressure-washing as needed,
painting and maintenance of all building systems such as gutters and downspouts, roof drainage
systems, French drain systems, surface water management systems, fire alarm systems, fire
extinguishers, fire sprinkler systems, signage, laundry centers, playgrounds, tennis courts, sports
courts, and any other common areas, etc.
• When requested, participate in annual inspection of units to determine the need for preventative and restorative repairs.
• Perform a wide variety of electrical, plumbing, carpentry, and preventative maintenance tasks,
as needed/requested.
• Maintenance staff should control for pests such as wasps, bees and fleas (unless the nest is too
large and presents a danger to the staff and/or resident). All other pest control needs, e.g.,
rodents, cockroaches, silverfish, ants, etc., should be assessed and taken care of by a
professional pest control vendor.
• Empty lint filters in common area laundries at least once per week.

Parking Areas:
Parking areas are to be maintained in a clean and safe manner. Speed bumps, fire lanes and
parking stalls should always be crisply painted. Any potholes should be addressed immediately
with cold patch, with larger jobs being bid by asphalt contractors.
Inventory, Tools & Supplies:
• The Maintenance staff should supply their own basic tools such as a hammer, screwdrivers, drill,
etc. Specialty tools used for property purposes may be purchased with the approval of the
Regional Manager only.
• Maintain property-owned materials and tools in a neat and orderly manner at all times.
• Maintain a neat and organized workshop area free of clutter and debris. Upon completion of
maintenance task, all tools and excess supplies shall be cleaned up and stored appropriately.

Vendors:
• The Authority takes great pride in the relationship developed with many vendors. The Authority
expects each staff member to treat vendors with respect, fairness and honesty. The Authority
does not allow ‘kick-backs’ or gifts from vendors.
• The Authority does not use any vendor ‘exclusively’.
• The Authority does not ever allow vendors to charge materials or anything on property
accounts.

Turnovers:
• Vacant units are to be turned and made market ready within 3 days of the prior resident’s move out.
• Maintenance staff schedules may be varied to accommodate the turnover schedule when
the 1st day of the month falls on a weekend. Status of vacant units should be reported on a
board in the management office.
• During the 3rd week of every month, pre-inspect any units on notice to vacate and assess what
maintenance supplies will be necessary to return the units to market ready status. Prepare a
supply order in writing and turn it in to the Site Manager for order placement and approval.
• At the discretion of the Site Manager and/or Maintenance Supervisor, and depending on size of
property and number of turnovers, maintenance personnel may be required to paint units.
• Change the lock(s) on all vacant unit doors, once vacant, and make or have made any necessary
keys. Occupied unit keys may require changing periodically depending upon the situation.
Vehicle use/Mileage/Supply transport
• A few properties may have either a maintenance vehicle or maintenance golf-cart. These
vehicles are to be driven only by approved licensed drivers with a clean driving record. These
vehicles are to be used on the property only for the transport of supplies. Residents are not
allowed in or on the vehicles at any time. The vehicles are to be maintained in a neat and
orderly manner at all times. Abuse or misuse of vehicles may cause the elimination of the
vehicle and/or revocation of driving privileges.
• For those properties that do not have a vehicle provided to transport supplies, other carts,
dollies or similar apparatus may be used.
• Mileage reimbursement is reserved for special trips, not for regular trips to pick up supplies.
• Should the need arise for mileage reimbursement, complete the provided form and turn in
monthly. Mileage is paid through accounts payable, not through payroll.
On-call Emergencies:
• Maintenance must be available to take emergency calls on a 7-day rotating basis. The staff
person on-call will be equipped with a mobile phone and is required to return calls within 10
minutes of the page.
• Maintenance staff must never respond to an emergency page while intoxicated or after
consuming alcohol.
• On call emergencies are considered anything involving life-safety issues, floods, fires,
earthquakes, other natural disasters or major destruction or threat to the physical property.
• Maintenance staff are never allowed to carry weapons.
Safety:
All staff must strictly adhere to safety policies and procedures to prevent on the job injuries and
maintain a safe work and living environment. Additional safety training is available through
the Authority office. Arrangements can be made through your Regional Manager.





Skill Requirements
• Knowledge of the principles of management and supervision.
• Knowledge of HUD regulations regarding housing quality standards and other maintenance
related standards.
• Knowledge of the Authority's policies and procedures.
• Knowledge of the physical layout of the site.
• Knowledge of building and grounds maintenance, including standard practices, methods, tools,
materials, electrical, plumbing, HVAC, painting, carpentry, and grounds keeping.
• Knowledge of safety rules, including accident causation and prevention.
• Knowledge of occupational hazards and appropriate safety precautions.
• Ability to administer a comprehensive maintenance program for a public housing site.
• Ability to analyze information from inspections in order to determine the maintenance needs,
and the quality of maintenance services provided.
• Ability to develop plans and procedures for efficient and timely completion of work.
• Ability to maintain records in an orderly fashion.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with supervisor, subordinates,
co-workers, residents, contractors, and the general public.
• Ability to prepare recommendations and reports, as required.
• Ability to read, understand and work from sketches and blueprints.
• Ability to understand oral and written instructions.

Qualifications for this Position

• High school education or equivalent.
• Experience in multifamily maintenance and experience involving public contact preferred.
• Valid driver's license and current vehicle insurance.
Use of personal automobile for local job-relate travel and pick-up, or ability to drive pickup truck and van.
• Neat, clean and appropriate appearance.
• Maintenance personnel must provide tools needed to perform routine maintenance tasks.
Some type of formal training or experience in the following areas: carpentry; light plumbing
work; light electrical work; painting; refurbishing and Authority's "Maintenance Test".
Willingness to pitch in and work in areas other than repairs and maintenance, i.e. janitorial,
custodial, gardening, painting, etc.
Physical aspects of the job may require heavy lifting, bending, kneeling, stooping, climbing,
balancing, and carrying.