Customer Service Representative

The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. Customer Service Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Customer Service Representative Features:
• Answer incoming customer phone calls and take appropriate action for each call
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company computer platform to keep each customer record updated

Customer Service Representative Skills:    
• High school diploma or GED required
• Strong computer skills
• Excellent interpersonal communication skills
• High level of professionalism
• Must be available to work some holidays and weekends
• Strong problem solving abilities
Customer Service Representative Benefits:
• Benefits-In-A-Card Insurance
• 401K options
• Weekly Electronic Pay
Interested and qualified candidates for the Customer Service Representative opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.
If you have questions, please call Kelsey Ackerman at (269)324-2715 or visit our website atwww.kalamazoo.snelling.com.