Quality Assurance Specialist $17-$20

Job title: Quality Assurance Coordinator

Location: Charlotte, NC

Shift: 9:00a- 5:30p

Position overview

• Managing customer Quality Claims submitted by the Claims Team in a timely and efficient manner.
• Combine with Distribution Center pickers, packers, fabric cutters, and samples/sewing team when the need arises for a quality concern to be remediated.
• Compiling claims reporting and inspection reporting.
• Conducts inbound inspections as submitted by Quality Assurance Manager.
• Will assist with the Returns Team when quality questions or issues arise.
• Providing accurate and effective customer service for all internal and external customers over the phone and via email in a professional, courteous, and timely manner.
• Accurate communication and organizational skills.
• Recognizing internal and external (vendor) quality issues.
• Escalating safety, quality, and any other issues that may arise during the operation.
• Meet or exceed any productivity standards and metrics.
• Participate in all provided training.
• Maintains a safe and clean work environment.
• Responsible for assisting with all Claims Team customer inspection submissions.
• Responsible for quality-related interactions with Client Experience, Sales, Purchasing, Marketing, Samples/Sewing, and Distribution Teams.
• Communicating with vendors as it relates to all quality-related issues.
• Communication with customers concisely and professionally.
• Communication between out-of-state office and Charlotte NC warehouse regularly.
• Maintaining precise notes and photos.
• Coordinating with the Design Team regarding quality interactions for current and new products.
• Acts as Quality Assurance’s liaison in our Distribution facility.
• Responds to requests via email, Teams Chat, and requests from Operations management.
• Able to lift up to 30 lbs.
• Able to push and pull rolling carts and pallet jacks.
• Able to stand/walk up to 8 hours per day.
• Works closely with the Inventory Control Team to maintain an accurate account of all defective items.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Primary KPI’s:

o Satisfy annual goals as set by management.

o Execute an average of 2 claims a day, or 40 for a fiscal month.

o Execute 20 inbound inspections in a fiscal month.

Qualifications:

• Highschool diploma or GED required.
• Must be proficient with MS Office, especially in Excel and Outlook.
• 2+ years’ experience in the quality assurance area preferred.
• Prior experience in textiles and wallcoverings preferred.
• Familiar with inventory and warehouse management concepts and systems.
• Experience in Infor preferred.