Account Manager

PURPOSE:  Establishesrelationships with businesses and their hiring managers that utilize contingentlabor. Plans, initiates, and assists Snelling Staffing Services through marketingof temporary, temp to hire and direct hire staffing services.

ESSENTIAL FUNCTIONS:

Sales Standards

·        10 Face toface weekly visit with decision maker, order placer, or influencer

·        50 Cold callsper week

·        15 Pre-setappointments out of the 10 faces to face visits

·        5 job ordersfrom marketing efforts (face to face, telephone, email or cold calling)

·        2 recruitedapplicants per week

·        1 networkingevent per month

·        RESPONSIBLEFOR GROWTH OF 40 HOURS OF ADDITIONAL BUSINESS EACH WEEK OVER THE PREVIOUSWEEK’S BILLED HOURS.

NUMBER OF ADDITIONAL NEW HOURS BILLED MONTHLY SHOULDEQUAL 160 IN A 4-WEEK MONTH AND 200 IN A 5-WEEK MONTH.

·        Develop a monthlyand quarterly plan to effectively market LINK’s staffing services in the sales territory.Maintain a Perpetual Pipeline with current prospects. Maintain quarterly Trail Map.

·        Maintainconsistent and effective “Client Prospect” follow up activity according to theschedule in the Operations Manual.

·        Leads providedshould be properly followed up.

·        Generate aspecific gross dollar volume and gross dollar profit for each operating period.

·        Keep expenses ata minimum. Avoid unusual or unnecessary expenses. Submit weekly expense reportsaccording to policy.

·        Maintain contactwith clients to ensure continued satisfaction and obtain additional sales leadsand job placements. Prepare monthly service calendar on existing clients. Keep company informed of changes within theclient which would affect business. Maintain current client profile on any prospect worth repeat visits andsubmits client profile to manager upon request. Prepare client correspondence as required.

·        Complete ClientSite Evaluations on every new client, review with Branch Manager and CSR’s,scan and attach to Enterprise client file.

·        Participate inSafety training when offered by Snelling.

·        Maintaineffective telemarketing/teleselling which generates an adequate schedule ofsales appointments.

·        Submit daily callreports and weekly expense reports. Determines who the prospects are and developsa useful resource document or client profile. Records account rep’s activity and reports useful information for repeatcalls.

·        Report to the officeas agreed upon with management to insure the personal contact necessary for theexchange of ideas and information between Branch Manager, client service, andsales. Reinforces teamwork concept to ensurecontinuity of service.

·        Responsible forowning or leasing a vehicle. Able to perform required sales activity withintheir territory. Maintain personal vehicle in good working condition.

·        Responsible formaintaining appropriate business attire and representing the company with aprofessional appearance. Adheres to thedress code outlined by the company policy.

COMPETENCIES

·        Knowledge of coldcalls, sales, and marketing.

·        Skills indeveloping accounts and negotiating with clients.

·        Skills inpreparing sales proposals.

·        Ability to followup sales leads and develop them into business opportunities.

·        Ability to dealwith rejection and continue to penetrate the market to uncover new businessopportunities.

·        Valid driver’slicense

·        Ability to excelin a competitive environment.

GENERAL RESPONSIBILITIES

Employeesof Snelling Staffing Services play a critical role in our success. As a team member, you are expected to:

·        Do whatever is necessary to contribute to furthering the mission ofLink Staffing Services – to provide such excellent service that we get “eachclient to be our advocate”.

·        Demonstrate and work according to our Values.

·        Be familiar with our operations, systems and policies and follow them.

·        Seek ways to continually improve our operations.

·        Go the extra step.

·        Take pride and value our company, franchisees, employees, customers,and clients.

·        Be part of solutions

EDUCATION AND EXPERIENCE

·        Requires a highschool diploma or equivalent

·        3 years’ experiencein service related outside sales

·        Strong clientservice skills

·        Proven salesskills

·        Computer knowledge

·        High energylevel, persistent, problem-solving ability, able to handle rejection

·        A college degree,desired

·        2 years of salesclasses or formal education in sales or business management

·        Knowledge ofstrategic selling concepts is preferred but not required

WORKINGCONDITIONS:

Normal office working conditions with the absence ofdisagreeable elements. Must be able to get in and out of an automobile multipletimes during the day and sit for extended periods while driving territory.

ThisPosition Profile defines the expectations, requirements and elements of thisposition that must be met to ensure Operational Excellence for Snelling.