Regional Operations Manager

Job title: Regional Operations Manager

Department: Administration

Location: Nashville, TN

Reports to: Vice President

FLSA Status: Exempt

Position Summary:

The Regional Operations Manager is responsible for the leadership and day-to-day operations, training and development of multiple branches within franchise territory (Tennessee, Arizona and Florida). Manages daily activities to ensure each branch is staffed and achieving maximum results. Develops management metrics to maximize profit contribution and holds operations staff accountable. Achieves business goals, revenue and profitability objectives through a respectful, forward thinking and motivational style. Responsible for providing consistent leadership focused on building an optimal and engaged culture within the branches. Sets high expectations for excellent customer service holding the operations team accountable to measurable results associated with HireQuest Direct’s Core Values.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

• Meets and exceeds gross profit and billing goals
• Accountable for the operations team within franchise group
• Continuous assessment of all staffing needs and providing support of Branch Managers with effective recruitment strategies
• Manages calendar and scheduling for operations team ensuring all branches are staffed
• Communicates regularly with staff both in person, via phone and video conferencing to reinforce efficient operations, job responsibilities and performance expectations
• Visits all assigned branches a minimum of twice per quarter
• Provides training and development support to ensure all operations staff of supported practices demonstrate knowledge of business model, operating procedures and protocols
• Responds to operational concerns timely and effectively; be accessible and responsive
• Develops long term relationships with key customers
• Supports the achievement of performance targets & budgeted goals
• Suggests process improvements to improve efficiencies
• Resolves escalated customer, field team member and internal operations employee issues
• Conducts one on one monthly meetings with all employees that report to this position
• Recruits, interviews and trains for all operations positions
• Works with Training Manager to ensure continued education
• Documents and records ongoing and updated records of all training
• Supports daily office operations within the region when necessary to include opening and closing branches when needed
• Conducts branch audits
• Attends organizational meetings and training
• Help oversee and manage the overall collections process of accounts receivable for all branches
• Review P&L’s with Branch Managers monthly
• Travels anywhere from 80-90% to assigned branches which varies based on business needs
• Assists with all operational aspects of new branch start ups
• And other duties as assigned by the Vice President

Requirements:

Education/Experience-

• Bachelor’s degree, preferred
• Multi-Unit Management, preferred
• Previous profit and loss responsibility with the ability to interpret and act upon financial statements
• Proven career progression with positions of increased responsibility

Skills-

• Effective and excellent verbal, written and interpersonal communication skills
• Exceptional financial management ability
• Extraordinary motivational skills
• Strong negotiation skills
• Outstanding organizational and time management skills
• Able to prioritize work to meet scheduled deadlines while handling multiple tasks
• Strong attention to detail and organizational skills
• Able to function as a team player
• Great negotiation skills
• Capable of meeting deadlines
• Able to maintain composure in highly stressful or adverse situations
• Talented in earning other’s’ trust and respect through consistent honesty and professionalism

Environmental Conditions and Physical Demands:

• The incumbent is in a non-confined office-type setting and is free to move about at will. The position includes driving a vehicle which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.
• The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
• The incumbent for this position may operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, laptop computer, desktop computer, tablet, printers, or other equipment as directed.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

Education/Experience-

• Bachelor’s degree, preferred
• Multi-Unit Management, preferred
• Previous profit and loss responsibility with the ability to interpret and act upon financial statements
• Proven career progression with positions of increased responsibility